Privacy Policy

Last Updated: May 15, 2025

This Privacy Policy describes how IMUDU MB ("we," "us," or "our") collects, uses, and shares information in connection with your use of our websites, services, and applications (collectively, the "Services"). This Privacy Policy applies to the IMUDU Plugin, API service, and website.

We are committed to protecting your privacy. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our Services to you:

1.1 Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, and password.
• Billing Information: If you subscribe to a paid plan, we collect payment information, which is processed by our payment processor (Stripe).
• Communication Information: When you contact us, we collect the information you provide in your communications.

1.2 Information We Collect Automatically

• Usage Data: We collect information about how you use our Services, including:

  • Chat sessions and message history
  • API usage statistics
  • Features you use and actions you take
  • Time and duration of your use of our Services

• Device and Connection Information: We collect information about your device and internet connection, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referral source
  • Domain name of your website where the IMUDU Plugin is installed

• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

1.3 Information Collected Through Our Plugin

When you install the IMUDU Plugin on your WordPress site, we collect:

• Website Information: Domain name, WooCommerce version, WordPress version
• Plugin Configuration: Settings and customizations you apply to the plugin
• Customer Interactions: Chat messages between your customers and the chatbot
• Product Information: Basic information about products in your WooCommerce store to enable product search and recommendations

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 To Provide and Maintain Our Services

• Process transactions and manage your account
• Provide customer support
• Enable the chatbot functionality on your website
• Process and respond to customer queries through the chatbot
• Generate product recommendations and search results

2.2 To Improve Our Services

• Analyze usage patterns to improve user experience
• Identify and fix technical issues
• Develop new features and functionality
• Train and improve our AI models to provide better responses

2.3 To Communicate With You

• Send administrative emails (e.g., billing information, service updates)
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Provide information about new features or services

2.4 For Legal and Security Purposes

• Protect against, identify, and prevent fraud and other illegal activity
• Comply with legal obligations
• Enforce our Terms and Conditions
• Protect the rights, property, or safety of IMUDU MB, our users, or others

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as:

• Payment processors (Stripe)
• Cloud hosting providers
• Analytics services
• Customer support services

These service providers are only permitted to use your information to provide services to us and are required to maintain the confidentiality of your information.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 With Your Consent

We may share your information with third parties when we have your consent to do so.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you delete your account, we will delete or anonymize your information, unless we are legally required to retain it.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Update

You can access and update certain information about you from within your account settings.

6.2 Data Subject Rights

You may have the right to:

• Access the personal information we have about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain processing of your information
• Request a copy of your information in a structured, commonly used, and machine-readable format

To exercise these rights, please contact us at support@imuduplugin.com.

6.3 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us.

7. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Lithuania and choose to provide information to us, please note that we transfer the information to Lithuania and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. AI and Machine Learning

9.1 AI Processing

Our Services use artificial intelligence and machine learning technologies powered by Google Vertex AI Gemini Pro 2 to process chat messages and provide responses. This processing involves:

• Analyzing customer queries to understand intent
• Generating appropriate responses based on the query and context
• Providing product recommendations based on customer preferences

9.2 Training Data

We may use anonymized chat conversations to improve our AI models. This helps us enhance the quality and relevance of chatbot responses. We remove personally identifiable information before using conversations for training purposes.

10. Cookies and Tracking Technologies

10.1 Cookies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

10.2 Types of Cookies We Use

• Essential Cookies: Necessary for the functioning of our Services
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Services
• Functionality Cookies: Enable us to personalize content and remember your preferences
• Targeting Cookies: Record your visit to our Services, the pages you have visited, and the links you have followed

10.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience.

11. Third-Party Links

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@imuduplugin.com